Mountain Equipment Frostline jacket, obsidian

As standard, you can return your purchased goods within 30 days. With the ”Extended Return” service, you get an additional 70 days, during which you can decide whether the product suits you and meets your expectations.

Extended returns are very useful, especially when you are buying a gift in advance, you are not sure about your choice or the recipient needs more time to try it on. If you want to be more certain and not rush into making a decision, we recommend that you use this additional service.

How does it work?

1. Add the product you are interested in to your cart.
2. In the cart, for a given product, check the "Extended return of goods up to 100 days" service. You will see the fee for this service directly here, which always depends on the price and type of a specific product.
3. The service is activated immediately after payment of the order and the 100-day period begins the moment you receive your order.
4. If you want to return the goods, follow the standard procedure and do so within 100 days. We will refund your money or issue you a voucher - depending on your preference.

The “Extended Return” service does not change the statutory 14-day withdrawal period, but is a voluntarily provided extra service. As with the standard return period, the goods must be returned undamaged and in the original packaging. This service gives you more time to think about it and return it, it is not intended for testing the product. Thank you for respecting this.

As a standard, you can make a complaint about goods purchased from us within the statutory period of 24 months from the delivery of the goods. With the "Extended additional warranty +1 year" service, you will receive 1 additional year of protection after this 24-month period has expired.

The extended additional warranty covers manufacturing defects and faults of manufacturing origin, similar to the standard warranty.

How does it work?

1. Add the product you are interested in to your cart.
2. In the cart for the given product, check the service "Extended additional warranty +1 year". You will see the fee for this service directly here, which always depends on the price and type of a specific product. This service is not provided for all products.
3. The service will begin to apply after the statutory 24-month liability period for defects has expired.
4. If a hidden defect appears during the extended additional warranty, we will assess the product and, according to the terms of the service, arrange for repair, replacement or other performance specified in the warranty certificate. If you want to make a complaint about the goods, proceed in the standard way - by filling out the form that you will find in the order details. You can find the entire procedure and conditions of the complaint in the section Returns and Warranty claims.
5. You can find detailed conditions in the terms and conditions in the Warranty Certificate - Extended MTBIKER additional warranty +1 year section.