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MTBIKER.shop Loyalty Discounts
We try to keep prices at MTBIKER shop and also in our 6 stores at the lowest possible level for all our customers. We value loyalty, and that's why we offer loyalty discounts to our loyal customers for shopping at our e-shops and stores.
How can I participate?
Every user of the MTBIKER.shop website, MTBIKER shop customer or customer of one of our stores (as long as they give their MTBIKER account at the checkout) is involved in the loyalty program. There is no need to fill out any forms or carry any cards - just give your consent when purchasing or ordering.
How does it work?
The loyalty program works on the basis of points, which will put you in one of three categories:
| Category | Point range | Discount on selected products1 products | Bike service discount | Notes |
|---|---|---|---|---|
| person Standard | 0 - 249 | 0% | 0% | |
| person Premium | 250 - 999 | 3 - 10% | 15% | |
| person VIP | 1000 or more | 3 - 15% | 25% | + free shipping for orders above 49 €2 |
Points are automatically added for every paid (and not returned) order from the MTBIKER shop or store (in a ratio of 1 point = 1 euro)3 and for rating the purchased products.
The points are valid for 2 years and are recalculated once a day. Your current point status can be found in the section My orders.
How do I claim my discount?
When you are logged into your account, you can see an icon in the top bar indicating your category, and the prices you see next to every product are already with your sale.
You can count on the same prices while shopping in stores, if you provide your user account at the checkout (the salesperson may request a document for identity verification). If you know in advance what you want to buy, we recommend that you place an order via the e-shop and choose personal collection in the store. This way, you know in advance exactly what price you will pay for the goods on site and speed up your purchase.
1: Selected products are all available products (excluding gift voucher) where we have room to provide additional discounts. Their list may change over time. The amount of the discount corresponds to our current possibilities.
2: Alternatively, the equivalent in a foreign currency.
3: For purchases in currency other than EUR, points for the order are added according to the current exchange rate.
We reserve the right to change the number of discounts and point ranges without prior notice, especially in the event of abuse of discounts or changes in the market situation.
We reserve the right not to put the customer in the Premium or VIP loyalty category if they have not received valid cash on delivery order in the past.
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