• Choose the item you want to rent on the rental website.
• Choose the date and place of collection
• If the item is available on the given date, fill in the necessary information and submit the reservation
• After sending the reservation, you will receive confirmation by e-mail, just wait for the reservation to be approved by us (we approve reservations within an hour during our opening hours). We will confirm the approval by e-mail.
• After the item is ready for collection at the selected store, you will receive an e-mail notification, then you can come pick up the item on the selected day.
• At the time of collection, we will check whether the data in the reservation match your ID card, you will pay the deposit (by card or in cash) and sign the collection protocol.
• On the last day of your reservation, you must return the item to the store where you picked it up. Upon return, we will check the item and close the reservation.
• We will deduct the rental payment from your deposit and return only the difference (back to the card or in cash). If the rental amount is higher than the deposit, you will pay the difference (by card or in cash).

• For the item, we show the price for a one-day rental. After choosing the range of dates, we will show you the final price for the rental.
• If you rent for 4 or more days, you get a 10% discount, if you rent for 8 or more days, you get a 20% discount.
• Loyalty discounts, Premium 5% and VIP 10% also apply.
• For each rental, you also have to pay a refundable deposit, the deposit amount is displayed for each item.

It's simple - filter the dates from when you want to rent the item. In the list, you will see only those that are available for loan on the selected date.

You can collect the reserved item in one of our Slovak stores. When making a reservation, you choose a specific store where you can pick it up.

• We calculate the price using a simple formula: the difference in dates times the amount of the item per rental day. Let's give an example: you want to rent a bicycle, which has a rental fee of €20 per day. You will want it for two days, say from May 14th to 16th. So you pay 2 x €20, €40 in total.
• If you reserve the item from 14th of May untill 14th of May, you will pay the amount for 1 day, just as if you reserved it from 14th of May to 15th untill May.
• Don't forget that loyalty discounts and discounts for renting for more than one day apply to the rental fee.

Loyalty discounts apply to the rental, similar to the e-shop. Premium has a 5% discount and VIP 10%.

If you rent for 4 or more days, you get a 10% discount, if you rent for 8 or more days, you get a 20% discount.

To make a reservation, we will need your first and last name, e-mail address, telephone number, address of permanent residence and social security number. When you come to pick up your reservation, don't forget to bring your ID with you, according to which we will check the data you entered during the reservation.

In order to make a reservation, you must be registered on our site and you must also fill out all the necessary information. We will then verify them with your ID card at our store when picking up the reserved item.

Yes, you can rent the item even for 1 day.

It is currently not possible to create a reservation for the same (current) day. The nearest possible day of reservation is 2 days from the current day.

Currently, it is not possible to pick up or return a reservation on Saturday, this service is only available on weekdays.

Yes, of course, multiple reservations can be made on one account. However, it is necessary to create a separate reservation for each item.

We will need the reservation number and your ID card to check the data.

Every time the reservation status changes, you will receive an e-mail notification from us, in which you will find the current status of your reservation with all the necessary information.

When the item is ready for collection, you will receive a notification by e-mail.

Currently, the item cannot be returned at another branch. You need to return it at the same branch where you picked it up.

You can see the deposit amount in the details of each item.

You pay the deposit when you pick up the item at the store in cash or by card.

• When returning the item, we will deduct the rental fee from the deposit.
• We will return the rest to you in cash or to your card. If you want to return the deposit to your card, it may take several days for the funds to be credited to the account, depending on the bank in which you have an account.

It may take a few days for the funds to be credited to the card when the deposit is returned, depending on the bank where you have an account.

If you are unable to return the item by the deadline, please contact us. It is possible that the item you rented is already reserved for the next date and we will not have time to prepare it for the next customer. For each additional day, we will also charge you a rental fee.

If you want to return the item earlier, there will be no problem. Just come to the store and we will solve everything. You will only pay for the time you actually rented the item.

An item in an already confirmed reservation cannot be changed. If you want another item, contacts us and tell us that you want to cancel your reservation. In the meantime, create a new reservation with the item you want to rent.

Yes of course. Just write or call us. We can easily handle the cancellation of your reservation in person at one of our branches.

The lessee is entitled to give the object of the lease for further use, or to a third party, only with the explicit prior consent of the renter. Even in such a case (use by another or third person), however, the lessee is liable to the lessor as if they were using the object of the lease personally.

See the size chart that we provide for specific bikes. If you are on the size range, most people will fit a larger size. If you still can't figure it out, give us a call, we'll be happy to help.

After returning the item, we will issue you an invoice for the reservation.

When picking up or returning an item at the store, tell our colleagues that you would like to issue an invoice to the company. We will complete the invoicing data. We will issue you an invoice only after returning the item.

We only accept reservations during our opening hours. If your reservation was still not approved within an hour, contact us, we will try to resolve the situation as soon as possible.

Before each rejection, we try to contact the customer and together solve the problem that caused us to reject the reservation. If your reservation was rejected and you don't know why, contact us and we will try to resolve the situation.

If the damage does not limit functionality, you do not need to do anything. When returning the item, report the damage to us. We will assess each such damage individually. But if the damage limits the functionality, or if further use is dangerous, contact us and we will try to solve the situation together.

General terms and conditions for the rental of bicycles and accessories

(hereinafter referred to as "GTC" or "General Terms and Conditions")

Article I.
Introductory provisions and definitions of terms

For the purposes of these GTC, the term:

• "Renter" or "renter" represents the MTBIKER.shop s. r. o., with registered office at 225 Hrádok 916 33, ID number: 52 770 222, registered in the Commercial Register of the Slovak Republic in section: Sro, in insert number: 39279/R, mail: pozicovna@mtbiker.sk, num.: +421 2222 00 333, which, under the conditions contained in these General Terms and Conditions, provides bicycles and accessories for rent through an online rental.
• "lessee" or "the customer" understood as a natural person who enters into a contract with the renter regarding the rental of a bicycle, with or without accessories, through an electronic reservation system, or of the order form within the online rental shop operated by the renter. Through the form, the customer specifies their personal data, the length of the lease, chooses the place of hand over and collection of the object of the lease for their use, and at the same time expresses their agreement with the rent and deposit amount according to the current price list of the renter. An essential part of this process is confirmation of familiarity with and agreement with the terms and conditions contained in these General Terms and Conditions. Customer, or the lessee is the person who uses the services of the rental company, fills out the order form and physically takes over the rental object for his use.
• "object of rent" understands:
  • bicycle: which includes a wide range of bicycle types including, but not limited to, classic road bikes, gravel bikes, e-bikes, full-suspension bikes, front-suspension (HT) bikes and any other types of bikes offered by the renter as part of the rental and
  • accessories: such as car racks, child seats, bicycle trailers (including children's), transport packaging and any other accessories offered by the renter as part of the rental.
  The bicycle can be rented separately or in combination with accessories according to availability and the current offer of the renter within the rental.
• „rental“ or "web rental" understood as a digital platform or web application operated by the renter that serves as a graphical user interface (GUI) for the presentation and management of rental items and the conclusion of rental agreements within the meaning of these GTC. This platform allows customers to view the current offer of bikes and accessories, including detailed information on availability, booking options and other relevant rental data. Within the rental company, customers can use the designated functionalities for booking and bindingly concluding a contract for the rental or rental of a specific object of rent in the renter's offer. Through the rental company, the contracting parties can also agree on specific parameters of the lease, such as the length of the lease, the place of delivery and collection of the object, all in accordance with the content of these General Terms and Conditions and the current price list of the renter .
• "conclusion of contract" understood as the moment when the renter notifies the customer of the approval of their binding reservation. This moment is preceded by the successful completion of the reservation process by the customer in the graphical user interface (GUI) of the web rental company, during which the customer actively confirms and sends the binding reservation. This step is clearly and comprehensibly communicated to the customer as final in the GUI, and during it the customer is obliged to confirm that they have familiarized themselves with and agree to the General Terms and Conditions (GTC) and that they have been provided with and familiarized themselves with the information on the protection of their personal data. At the same time, they implement a binding reservation with the obligation of payment according to the conditions specified in these General Terms and Conditions and according to the current price list of the renter .
  The contract conclusion process is finalized by the renter approving the binding reservation and notifying the customer. As a rule, approval occurs on the working day following the sending of the binding reservation. Notification of reservation approval is considered to have been delivered to the customer the moment it enters the customer's sphere of disposition, i.e. j. by delivering an SMS to the telephone contact provided by the customer, by delivering an e-mail to the e-mail address provided by the customer, or by highlighting it in the customer's profile accessible in the GUI of the web rental company's digital platform. The moment when the customer accepts the reservation approval notice is considered the legally binding moment of the conclusion of the contract, when the customer and the renter become mutually bound by the terms of the agreed contract. By physically handing over and collecting the object of the lease, the contracting parties practically confirm the agreed conditions of the concluded con.
• „payment“ means:
  • payment of a refundable deposit, or deposit in the amount according to the renter's current price list, which the lessee is obliged to pay to the renter upon physical acceptance of the leased object for use. The deposit serves as financial security in case of damage or loss of the object of the lease. Confirmation of deposit payment is recorded in the acceptance protocol or in a special (electronic) confirmation. The deposit can be paid in cash or by payment card in the store, dispensary or possibly other operating premises of the lessor agreed (for the purpose of handing over and taking over the object of the lease) in the process of concluding the contract.
  • payment of rental fee in the amount according to the renter's current price list. The customer pays the rent fee when returning the rental object to the renter. This payment is settled with the paid deposit. If the value of the rental fee is lower than the value of the deposit, the renter will return the difference to the lessee. If the value of the rental fee exceeds the deposit, the renter is obliged to pay the difference. The renter will issue the lessee an invoice for the rental fee, within which the renter will settle the deposit and send it to the customer's e-mail address. The lessee expresses their consent to this procedure and electronic invoicing.
• "availability" means the state when the object of the lease is free and ready for rent by the lessee through the online rental company.
  • availability status: the rental object is marked as "available" in the rental, if it is not currently rented to another customer and is physically ready for release. Information about the availability of each rental item is regularly updated on the rental company's web platform. The customer can reserve or rent the rental object according to the current availability status displayed in the GUI.
  • change in availability: the availability of the rental object may change in real time depending on current bookings and returns. The renter does not guarantee the availability of the rental object if it has already been reserved or rented by another customer. If the rental item is reserved, it will be displayed in the system as "unavailable" until it is returned and ready for the next rental. The renter reserves the right to change the availability of the rental object due to maintenance, repair or other operational needs. Changes in availability due to these reasons will be communicated through the rental company with sufficient advance notice (if possible).
• "reservation" means the process during which the customer uses the rental company to make a binding reservation of the rental item for a certain period of time. The reservation allows the customer to ensure the availability of the rental object before collecting it physically.
  • reservation process: the customer selects a rental object in the online rental shop, which is marked as "available". They fill in the necessary data (such as the date and time of the start and end of the rental), and possibly selects the accessories they want to rent along with the bike. The reservation is completed by concluding the contract and, if required, paying the deposit or the total amount for the rental through the renter's online payment system.
  • validity of the reservation: the reservation is valid from the moment of its confirmation, or approval by the renter until the time of collection of the object of the lease on the agreed date (during the opening hours of the renter's respective operation) and at the agreed place. The customer receives a reservation confirmation via e-mail, which contains details regarding the reservation.
  • customer obligations: after the reservation has been approved, the customer is obliged to arrive at the place of physical collection of the rental object on the agreed date, during the opening hours of the renter's business - as stated in the confirmation, or reservation approval. The customer is responsible for any changes or cancellations of the reservation, which must be notified to the renter in accordance with the rules set out in the General Terms and Conditions. Failure to pick up the rental item within the agreed time without prior cancellation of the reservation or informing the lessor may lead to charges for insufficient or delayed cancellation or forfeiture of (part of) the deposit (if such a consequence results from these GTC or cancellation conditions).
  • the renter reserves the right to refuse any booking submitted by the customer for any reason. This right allows the renter to ensure proper management of their resources and capacities according to internal rules and availability. In the event that the renter decides not to accept the reservation, they are obliged to inform the customer about this in an appropriate way, for example by e-mail, SMS, phone call or through the GUI system of the web rental company's digital platform. Refusal of a reservation is communicated to the customer as soon as possible after receiving their reservation request, so that the customer can react adequately and possibly look for alternative solutions.
• "reservation cancelation" is understood as the process that allows the customer (lessee) to withdraw from the reservation of the rental object before collecting it physically. The following rules define the conditions and procedure for cancelling a reservation:
  • cancellation notification: the lessee is obliged to inform the renter about the cancellation of the reservation as soon as possible, ideally in advance and without unnecessary delay. Communication should take place through established contact methods, such as e-mail, telephone or through the online rental company's designated functionalities (if they exist).
  • failure to show up for collection: in the event that the lessee does not show up at the agreed place of handover and collection of the leased item on the specified date and does not inform the renter of the reasons (for the purpose of a possible agreement on changing the delivery conditions, or moving the agreed date of handover and collection), it is handled as if the lessee withdraws from the contract and the reservation is forfeited. The customer is entitled to cancel the reservation using the form intended for this or informally - in the form of a simple notification to the lessor as stated in the provisions of this paragraph.
  • absence of cancellation fees: no cancellation fee is charged for cancelling a reservation.
• "personal data" understood as the information that the renter collects from customers in the process of booking and concluding the contract, and is necessary for the conclusion and fulfilment of these contractual relationships. The renter requires the customer to provide the following personal data in the process of booking and concluding the contract: name, surname, address of permanent residence, social security number, e-mail contact and telephone contact. This data is required through the electronic reservation form. Data protection and use: all personal data collected by the renter is processed and protected in accordance with the relevant legislation on the protection of personal data, including the General Data Protection Regulation (GDPR). More detailed information on the processing of personal data can be found in the special information, or renter's privacy policy.
• "verification of personal data" understood as the verification of the timeliness and correctness of the personal data provided by the renter (or an authorized employee) when the leased object is physically handed over for use to the lessee. For this purpose, the customer is obliged to present their identity card to the renter (or an authorized employee) during hand over and collection of the rental object. In case of inconsistencies (obvious clerical errors or so-called "typos") between the data provided in the process of booking and concluding the contract and the data on the identity card, the parties to the contract will settle these differences on the spot when handing over and collecting the rental object and will confirm this in the collection protocol. If the resulting discrepancies cannot be resolved in the sense of the previous sentence, it is considered a significant breach of the lessee's obligations, and the renter is entitled to immediately cancel the concluded contract..
• "supervisory authority" means the Slovak Trade Inspection.

Article II.
Subject of the contract

• The subject of this lease agreement is the relinquishment of the object of the lease to the lessee for temporary use, all under the conditions resulting from the concluded contract, the terms of which are defined by the binding order, or by the customer's reservation and these GTC. On the basis of the concluded contract, the renter leaves the subject of the lease to the lessee for the agreed payment (rent, rent fee) to use temporarily (for the agreed period). On the basis of the concluded contract, the lessee acquires the right to temporarily (for the agreed period) use the leased object and undertakes to pay the renter the agreed remuneration (or rent), to hand over to the renter the agreed advance (deposit) for possible damage / loss / theft or destruction of the leased object during its use by the customer and comply with any and all other obligations of the customer under these GTC.
• Rent or the hire-purchase of the object of rent according to these GTC is concluded for a fixed period, which results from the customer's reservation and is confirmed by means of a handover and acceptance protocol..

Article III.
Rent, payment terms, deposit and its use

• Výška nájomného vyplýva z aktuálneho cenníka prenajímateľa, o ktorom bol zákazník vyrozumený v procese rezervácie predmetu nájmu v požičovni. Zákazník pri finalizácií rezervácie v požičovni potvrdzuje oboznámenie sa a súhlas s výškou platby za nájomné, ktorú sa uzavretím zmluvy zaväzuje uhradiť za platobných podmienok podľa tohto článku. Uzavretím zmluvy sa medzi zmluvnými stranami uzatvára dohoda o výške platby za nájomné, ktorá je konečná pevná a nemenná, a teda v sebe zahŕňa akékoľvek a všetky poplatky a náklady prenajímateľa, ktoré je prenajímateľ z titulu odplaty za požičanie predmetu nájmu v zmysle týchto VOP oprávnený uplatňovať voči zákazníkovi (s výnimkou nájomného, kaucie, prípadných nárokov zo spôsobenej škody, nárokov vyplývajúcich z omeškania nájomcu, nárokov vyplývajúcich z porušovania povinnosti zákazníka a nárokov vyplývajúcich, resp. súvisiacich s uplatňovaním alebo bránením práv prenajímateľa voči zákazníkovi, prenajímateľ nie je oprávnený uplatňovať si voči nájomcovi akékoľvek a žiadne ďalšie dodatočné poplatky, platby alebo náhrady).
• The rental fee is paid when the object of the lease is returned to the renter (i.e. after the end of the use of the object of the lease by the customer). If the lessee returns the rented item to the renter due to reasons on his side before the agreed rental period, this has no effect on the amount of rent. In the same way, it does not affect the agreed amount of rent if the lessee, due to reasons on their part, takes over the object of the lease later than was agreed (i.e. in the event that the delayed takeover of the object of the lease does not lead to the cancellation of the reservation and the termination of the concluded contract after the agreement of the contracting parties). By concluding the contract, the tenant acquires the right to use the object of the rent for the agreed period of time, and it is only up to the lessee to what extent they use this right (from a time point of view), or exhausts.
• Výška vratnej zálohy, resp. kaucie je stanovená aktuálnym cenníkom prenajímateľa, s ktorým bol zákazník vyrozumený v procese rezervácie predmetu nájmu v požičovni. Zákazník pri finalizácii rezervácie v požičovni potvrdzuje oboznámenie sa a súhlas s výškou kaucie, ktorú sa uzavretím zmluvy zaväzuje zložiť k rukám prenajímateľa pri prevzatí predmetu nájmu. Uzavretím zmluvy sa medzi zmluvnými stranami uzatvára dohoda o výške vratnej zálohy, resp. kaucie, ktorá je konečná, pevná a nemenná (s výnimkou nájomného, kaucie, prípadných nárokov zo spôsobenej škody, nárokov vyplývajúcich z omeškania nájomcu, nárokov vyplývajúcich z porušovania povinnosti zákazníka a nárokov vyplývajúcich, resp. súvisiacich s uplatňovaním alebo bránením práv prenajímateľa voči zákazníkovi, prenajímateľ nie je oprávnený uplatňovať si voči nájomcovi akékoľvek a žiadne ďalšie dodatočné poplatky, platby alebo náhrady). Táto záloha slúži ako finančné zabezpečenie pre prípad poškodenia, straty, odcudzenia alebo zničenia predmetu nájmu počas jeho užívania zákazníkom. Kaucia bude v plnej výške vrátená zákazníkovi pri vrátení predmetu nájmu (tzn. po ukončení užívania predmetu nájmu zákazníkom) v prípade, ak zákazník predmet nájmu prenajímateľovi vráti vo vyhovujúcom stave, tzn. v stave, v akom ho od prenajímateľa prevzal s výnimkou bežného, resp. obvyklého opotrebenia počas trvania nájmu. Prenajímateľ o zaplatení
• The deposit deposited by the customer upon handing over the rented item may be withdrawn by the renter in the following cases:
  • if there is damage to the rental item during the rental period that exceeds normal wear and tear, the renter can use the deposit to cover the costs associated with repairing or restoring the rental item to its original condition
  • in case of loss/ destruction or theft of the rental object during the rental period, the renter can use the deposit to compensate for the loss of the rental object.
  • the renter is entitled to use the deposit to cover the costs of repairs and servicing (beyond the scope of usual maintenance and normal wear and tear), which will need to be carried out on the object of the lease after its return for the purpose of ensuring its satisfactory operability.
  • if the customer does not fulfil the contractual obligations, for example, does not return the object of the rent at the agreed date and place, the renter can use part or all of the deposit to cover any additional costs or losses incurred as a result of this breach of contract.
• In the event that the customer returns the rental object to the lessor in the condition in which they received it (taking into account normal wear and tear during the rental period), the deposit will be settled with the rental fee, either by returning to the customer only a part of the refundable deposit exceeding the agreed rent (in the event that the refundable deposit is higher than the agreed rental fee) or by the customer paying the part of the agreed rent that will return the deposit, or exceeds the deposit (if the refundable deposit is lower than the agreed rent). The customer and, likewise, the renter, by concluding a contract with such a procedure, which consists in offsetting the customer's claim against the renter for the return of the deposit with the renter's claim against the customer for the payment of rental, by concluding the contract express their consent.
• For the purpose of paying the agreed rental fee, the renter will issue the customer a tax document - an invoice, which will be sent electronically to the email address provided by the customer, and as part of it, the renter will settle the deposit provided, or bail under the conditions specified in the previous point of this article. By issuing and sending an electronic invoice, the customer expresses their consent.

Article IV.
Terms of Delivery

• Unless the contracting parties specifically agree otherwise, the customer collects the rental object at the place (i.e. the relevant business of the renter) and the date (during the opening hours of the relevant business of the renter) chosen by the customer in the process of electronic reservation of the object of rent in the rental company. Any customer requests to change the place or time of delivery must be communicated to the renter in time (at least 2 working days in advance) so that they can be accepted and confirmed.
• The reservation is valid from the moment of its confirmation by the customer until the time of collection of the rental object at the agreed time and place. The customer will receive a booking confirmation via e-mail containing relevant details regarding the reservation.
• After making the reservation, the customer is obliged to ensure arrival at the place of collection of the rental item on the specified date - as stated in the reservation confirmation. The customer is responsible for any changes or cancellations of the reservation, which must be notified to the renter in accordance with the rules set out in the General Terms and Conditions. Failure to collect the rental item within the agreed time without prior cancellation of the reservation or informing the renter may lead to charges for insufficient or delayed cancellation or forfeiture of (part of) the deposit (if such a consequence results from these GTC or cancellation conditions).
• The lessee is obliged to inform the renter about the cancellation of the reservation as soon as possible, ideally in advance and without unnecessary delay. Communication should take place through established contact methods, such as e-mail, telephone or through the designated functionalities of the online rental company (if they exist). The renter does not charge a cancellation fee for cancelling a reservation.
• In the event that the lessee does not arrive at the agreed place of hand over and collection of the leased object on the specified date (within the opening hours of the renter's respective business) and does not inform the renter of the reasons for their absence, the lessee is deemed to withdraw from the contract. However, such non-appearance is considered an unjustified and unannounced cancellation of the reservation at the initiative of the lessee and may be grounds for consideration of changes in future reservation policies against that lessee.
• The renter is obliged to ensure that the object of the lease will be in satisfactory technical and user condition when handed over to the customer, that is, clean, functional, operable and ready for use without the need for any modifications or repairs beyond the scope of user settings according to the needs or preferences of the customer. Before handing over the rental item, the renter is obliged to check the condition of the rental item and perform maintenance service according to the manufacturer's instructions.
• A handover protocol will be drawn up regarding the handover and collection of the leased object, in which the contracting parties capture and confirm the state of the leased object at the time of its handover and collection, including any obvious damage (which does not, however, prevent the functionality, use or operation of the leased object) or other similar relevant information. The protocol will be signed by both contracting parties, thereby confirming the correctness of the information provided in the document. The protocol serves as an official record of the condition of the object of rent upon its acceptance and is the basis for any later complaints.
• Along with the collection protocol, the customer will be provided with written instructions for the safe operation and use of the leased object and, if interested, a visual demonstration of safe operation and proper use by an authorized employee of the renter. These instructions are intended to ensure the customer's safety and the preservation of the good technical condition of the rental object, and the customer is obliged to follow them without exception. The customer is fully responsible for all damages caused to the renter, to their person or possibly also to third parties, which arise in causal connection with the violation of the customer's obligations according to the provisions of this point.
• When collecting the object of the lease, the renter (or an authorized employee) verifies the customer's personal data based on the submitted identity card or other valid identity document, which the customer is obliged to present for inspection for this purpose. This step is necessary to verify the customer's identity and to prevent possible misuse or error. The customer is obliged to provide full cooperation in the verification of their data in the sense of the provisions of this point. If the customer refuses to cooperate in verifying their identity, the renter has the right to immediately withdraw from the contract and the object of the lease will not be handed over to the customer.
• The lessee is entitled to withdraw from the contract at any time if the object of the rent was handed over to them in a state unfit for the agreed or usual use or if it later becomes (without the lessee violating their obligations) unfit for the agreed or usual use, if it becomes unusable or

Article V.
Returning the object of the lease

• Unless the contracting parties specifically agree otherwise, the customer is obliged to return the rental object at the place and date agreed in the concluded contract, which they chose in the process of electronic reservation of the rental object in the rental office. Changes regarding the place or time of return must be communicated by the customer to the renter in time for them to be accepted and confirmed. Any customer requests to change the place or time of return of the rental item must be communicated to the renter in time (at least 2 working days in advance) so that they can be accepted and confirmed.
• It is the customer's duty to ensure that the rental item is returned in the condition in which the customer received it from the renter, taking into account normal wear and tear during the rental period. The customer is fully responsible for damage / theft / loss or destruction beyond normal wear and tear (hereinafter referred to as "damage to the rental object"). Any and all such damages to the object of the lease must be compensated by the customer. Compensation for damage to the object of the lease will be settled on the basis of the renter's current price list (if such a price list of damages exists) or on the basis of a mutual agreement between the contracting parties, or, if the parties do not agree on the amount of compensation, or if the customer refuses their responsibility for damage to the object of the lease, the claims of the contractual parties will be asserted and settled in the relevant dispute proceedings.
• However, the renter may, under any circumstances, for the purpose of compensating for damages, or compensation for damage to the leased object shall be drawn from the refundable deposit (deposit) that the customer deposited with the renter when collecting the leased object, regardless of the customer's consent, or his opinion on the amount or responsibility for compensation for the relevant damages to the subject of the lease.
• When returning the rented item, a handover protocol will be written that documents the condition of the rented item and any damage. The protocol will be signed by both contracting parties for the purpose of confirming the correctness of the data contained therein.
• Any special agreements regarding the terms of the return of the rental item may (with the consent of the renter) be communicated and agreed informally, for example by e-mail, telephone or through the relevant functions of the web rental (if they exist). Special agreements are valid only after mutual confirmation and acceptance by both parties.
• If the lessee returns the object of the lease after the period agreed in the contract, they are obliged to pay the rent until it is returned. If the lessee is in arrears with the return of the object of the lease, they are also obliged to pay a fee for the delay in the amount established by the relevant generally binding legal standards. The renter is entitled to satisfy any and all related claims from the security deposit.
• If the object of the lease is lost or stolen or destroyed, the lessee is obliged to pay the rent and the late payment fee, if its payment was agreed, until the loss or destruction of the object was reported to the renter or until the renter learned about it otherwise. The renter is entitled to satisfy any and all related claims from the security deposit.
• If the lessee returns the item after the agreed time, they are obliged to pay the rent until the item is returned. If the lessee is in arrears with the return of the item, they are also obliged to pay a late fee. The renter is entitled to satisfy any and all related claims from the security deposit.
• After the end of the lease, the lessee is obliged to return the object of the lease to the renter at their own expense, in the condition in which they received it, taking into account normal wear and tear. The renter is not entitled to claim against the lessee the costs of maintenance or service of the object of the lease, the need for which is determined by the nature of the usual operation during the duration of the lease. However, the renter is fully and without exception under the terms of these GTC entitled to compensation for damages to the subject of the lease and also for any and all costs of repairs or service, the need for which results from the use of the subject of the lease in violation of the provisions of these GTC. The renter is entitled to satisfy any and all related claims from the security deposit.

Article VI.
Terms of use and related legal relationships

• The renter pledges to hand over the object of the lease to the lessee in a condition suitable for the use for which the object of the lease is intended.
• Along with the collection protocol, the customer will be provided with written instructions for the safe operation and use of the rental object and, if interested, also a visual demonstration of safe operation and proper use by an authorized employee of the renter. These instructions are intended to ensure the customer's safety and the preservation of the good technical condition of the rental object, and the customer is obliged to follow them without exception. The customer is fully responsible for all damages that arise in causal connection with the violation of the customer's obligations according to the provisions of this point.
  In the event that written instructions for the safe operation and use of the leased object have not been given to the lessee, it applies that the lessee is obliged to use the leased object in the usual way in accordance with its intended purpose, or in accordance with the rules that are generally known. In addition to the above, the lessee is obliged to use the leased object in a manner resulting from the visual instructions found on the leased object (marks, stickers, etc. - if such visual instructions are found on the leased object) and also in accordance with the manuals or technical specifications with which they were supposed to be informed about in the process of reserving the object of rent in the rental (i.e. in the process of concluding the contract), or during hand over and collection the object of the lease for use.
• The lessee is obliged to ensure (including for the purposes of the general preventive duty according to § 415 of the Civil Code and other relevant generally binding legal standards) that the use of the rented object is carried out exclusively in such a way that no damage occurs, or so that in causal connection with the use of the object of the lease there is no threat (in an unreasonable manner - i.e. beyond what is legal, customary, and consistent with the general preventive duty according to § 415 of the Civil Code and other relevant generally binding legal norms) of damage to health, property (renter or any third parties), nature or the environment.
• The renter is entitled to request access to the object of the lease in order to check whether the lessee uses the object of the lease in the specified manner and in accordance with these GTC, or concluded contract.
• The lessee is entitled to give the object of the lease for further use, or to a third party, only with the explicit prior consent of the renter. Even in such a case (use by another or third person), however, the lessee is liable to the renter as if they were using the object of the lease personally.
• The renter may immediately withdraw from the contract if the lessee uses the object of the lease in violation of any of the customer's obligations according to point 2, 3 or 5 of this article, especially in violation of the purpose of the object of the lease, or with instructions on the use or security of the use of the object of the lease.
• V prípade porušenia povinnosti zo strany nájomcu, ktoré (porušenie) zakladá právo prenajímateľa na odstúpenie od zmluvy, má prenajímateľ po odstúpení od zmluvy zároveň (a to bez ohľadu na to, že či využije právo odstúpenia od zmluvy) právo na zaplatenie zmluvnej pokuty za porušenie príslušnej povinnosti nájomcu vo výške nájomného predstavujúceho odplatu za nájom, počas ktorého došlo k porušeniu príslušnej povinnosti. Zmluvná pokuta nemá žiaden vplyv na zodpovednosť nájomcu za škodu spôsobenú prenajímateľovi v príčinnej súvislosti s porušením zmluvnou pokutou zabezpečenej povinnosti (to znamená, že prenajímateľ je oprávnený na náhradu škody tak do výšky zmluvnej pokuty, ako aj vo výške, ktorá zmluvnú pokutu presahuje). Prenajímateľ je pre účely úhrady zmluvnej pokuty podľa tohto bodu oprávnený čerpať z vratnej zálohy (kaucie), ktorú zákazník zložil k rukám prenajímateľa pri prevzatí predmetu nájmu, a to bez ohľadu na súhlas zákazníka, resp. jeho stanovisko k výške zmluvnej pokuty alebo zodpovednosti za jej úhradu.
• If, during the duration of the lease, there is a need for repairs, maintenance (beyond the scope of normal user maintenance) or service operations on the leased object (in connection with damage to the leased object for which the lessee is responsible or in connection with defects in the leased object that prevent its normal functioning or operation or in any other context) the lessee is obliged to inform the lessor about it without unnecessary delay and to deliver (at their own expense) the subject of the lease to the place where they took it from the lessor (unless the contracting parties agree otherwise) for the purpose of carrying out the relevant maintenance, repair or service operations.
• The lessee is not responsible for the wear and tear of the rental item caused by regular (or usual) use.
• Unless stated otherwise, the lessee is obliged to notify the renter of damage, loss, theft or destruction of the object of the rent without undue delay, or immediately. Minor damage that does not prevent the operability of the rented object (or its ability to serve the purpose for which the rented object serves) is enough to report upon return.

Article VII.
Duration and termination of the lease

• The rental agreement is concluded for a certain period corresponding to the period that was determined in the process of electronic reservation and conclusion of the agreement in the rental. After the expiration of the agreed rental period, the customer loses the legal title for the use of the rental object, which, however, has no effect on the customer's obligation to pay rent or a late fee in the case of use of the rental object after the expiration of the agreed period - if such an obligation results from the content of these General Terms and Conditions (see provisions points 6 to 8 of Article V of these GTC). With the expiration of the agreed period, the rental relationship according to this contract ends, which, however, does not affect those rights and obligations that, by their nature, should last even after the termination of the contract.
• The lease can be terminated early by agreement of the contracting parties. In that case, the contract expires on the date specified in the agreement. Agreements regarding the early termination of the lease may (with the consent of the renter) be communicated and agreed informally, for example by e-mail, telephone or through the relevant functions of the web rental (if they exist). Special agreements are valid only after mutual confirmation and acceptance by both parties.
• The contracting parties are entitled to withdraw from this contract in cases defined by these GTC or the law. Unless otherwise stated in this Agreement, withdrawal must be made in writing and becomes effective on the day following delivery of the withdrawal notice to the addressee. All notices relating to the termination of the lease must be made using the contact details and established methods of communication. Notices under this point must be delivered in writing, either electronically via e-mail, via post or personal delivery. The notification is considered to have been delivered at the moment of delivery to the addressee's sphere of disposition. In the case of an electronic form of delivery (e-mail), the notification is considered to have been delivered no later than the working day following the day of sending of the notification (unless the addressee confirms earlier delivery in the form of a response or in another form that indicates familiarity with the content of the notification).

Article VII.
Return policy

• If the items that was rented has defects that make it impossible to use properly or that make such use difficult, the lessee has the right to be provided with another item that serves the same purpose. In addition, the customer has the right to have the rental fee waived or be awarded a discount on the fee for the period during which they could not properly use the item due to its defect, either at all or only with difficulty.
• If it is a defect that can be removed, the customer has the right to have it removed free of charge, on time and properly. In such case, the renter is obliged to ensure that the relevant defect in the subject of the rent is removed without undue delay. Instead of removing the defect, the customer may request the replacement of the rental item, or if the defect concerns only one of its parts, the replacement of the relevant part, if this does not result in unreasonable costs for the seller considering the price of the rental itemor the severity of the defect. The renter can always replace the defective item with a flawless one instead of removing the defect, if this does not cause serious difficulties for the customer.
• The right to forgiveness or a discount from the rent must be applied to the renter no later than the end of the period for which the rent was agreed.
• This Complaints Procedure applies to handling customer complaints. The contracting parties are obliged to provide each other with any and all cooperation necessary for the proper exercise of the rights and obligations arising from these Complaints Regulations, including informing each other and providing all the information and data necessary for the realization of the rights and obligations arising from these Complaints Regulations.
• The customer is obliged to check the condition of the rental item after collecting it from the renter. If they do not do so, they can make claims for errors found during this inspection, only if they prove that the object of the lease already had these errors at the time of taking over from the renter.
  Complaints are processed by the renter (MTBIKER.shop s. r. o., registered office: 916 33 Hrádok 225, ID: 52 770 222) during work days, via e-mail address: pozicovna@mtbiker.sk, by phone at the number +421 2222 00 333, in writing at the address of its registered office: 225 Hrádok 916 33, or in person - at the establishment where the customer collected the leased item from the renter for use or at the establishment where the customer is obliged to return the leased item according to the concluded contract, or possibly also at another establishment, in which it is possible with regard to the nature of the rental company's service from the renter's point of view (within the meaning of § 18 paragraph 2 of Act No. 250/2007 Coll. on consumer protection - hereinafter referred to as the "Consumer Protection Act"). Suitability, or the customer is obliged to verify in advance by phone, e-mail or any other suitable method the possibility of handling the complaint in another establishment (such as the establishment where the customer took over the rental object or is to return it).
• In the place designated according to the previous point of this consumer complaints procedure for receiving complaints, the renter is obliged to ensure the presence of a person authorized to handle complaints in accordance with section § 18 par. 3 of the Consumer Protection Act.
• The customer is obliged to complain to the renter about defects, or faults in the object of the lease without unnecessary delay, otherwise the right to their free removal will be forfeited.
• The renter or a designated person will issue the customer with a confirmation of the application of the complaint in a suitable form chosen by the renter, e.g. in the form of e-mail or in writing, in which they are obliged to accurately indicate service errors in accordance with sec. § 18 par. 5 of the Act on consumer protection and their rights arising from section § 622 and para. § 721 of the Civil Code, or of this Complaints Procedure (see the provisions of point 1 and 2 of this Complaints Procedure). If the claim is made via means of remote communication, the renter is obliged to deliver the confirmation of the claim to the customer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with a document on the completion of the claim; confirmation of the application of the claim does not need to be delivered if the customer has the opportunity to demonstrate the application of the claim in another way.
• Na základe rozhodnutia zákazníka, ktoré zo svojich práv v zmysle ust. § 622 a ust. § 721 Občianskeho zákonníka (resp. bodu 1 a 2 tohto Reklamačného poriadku) uplatňuje, je prenajímateľ alebo určená osoba povinná určiť spôsob vybavenia reklamácie podľa ust. § 2 písm. m) Zákona o ochrane spotrebiteľa ihneď, v zložitejších prípadoch do 3 dní od začiatku reklamačného konania, v odôvodnených prípadoch, najmä ak sa vyžaduje zložité technické zhodnotenie stavu, najneskôr do 30 dní odo dňa začiatku reklamačného konania. Po určení spôsobu vybavenia reklamácie prenajímateľ alebo určená osoba reklamáciu vybaví ihneď, v odôvodnených prípadoch možno reklamáciu vybaviť aj neskôr. Vybavenie reklamácie však nesmie trvať dlhšie ako 30 dní odo dňa uplatnenia reklamácie. Po uplynutí lehoty na vybavenie reklamácie má zákazník právo od zmluvy odstúpiť alebo má právo na nové poskytnutie služby. O ukončení reklamačného konania a výsledku reklamácie informuje prenajímateľ zákazníka e-mailom, SMS, doporučeným listom alebo iným preukázateľným spôsobom (a to prípadne aj vrátane vyznačenie v profile zákazníka v GUI webovej požičovne). Zároveň bude zákazníkovi služby doručený reklamačný protokol. Pokiaľ sa v tomto Reklamačnom poriadku neuvádza inak a rovnako tak aj v prípade, pokiaľ z povahy veci (s ohľadom na charakter poskytovaných služieb a to s ohľadom na to, že služby požičovne majú charakter dočasného užívania predmetu nájmu za podmienok podľa týchto VOP) nevyplýva inak, platí, že ak zákazník reklamáciu uplatnil počas prvých 12 mesiacov od uzavretia zmluvy, môže Prevádzkovateľ vybaviť reklamáciu zamietnutím len na základe vyjadrenia znalca alebo stanoviska vydaného autorizovanou, notifikovanou alebo akreditovanou osobou alebo stanoviska určenej osoby (ďalej len „odborné posúdenie služby“). Bez ohľadu na výsledok odborného posúdenia nemôže prenajímateľ od zákazníka vyžadovať úhradu nákladov na odborné posúdenie ani iné náklady súvisiace s odborným posúdením služby. Pokiaľ sa v tomto Reklamačnom poriadku neuvádza inak a rovnako tak aj v prípade, pokiaľ z povahy veci (s ohľadom na charakter poskytovaných služieb – a to s ohľadom na to, že služby požičovne majú charakter dočasného užívania predmetu nájmu za podmienok podľa týchto VOP) nevyplýva inak, platí, že ak zákazník reklamáciu uplatnil po 12 mesiacoch od uzavretia zmluvy a prenajímateľ ju zamietol, osoba, ktorá reklamáciu vybavila, je povinná v doklade o vybavení reklamácie uviesť, komu môže zákazník dať službu posúdiť na odborné posúdenie. Ak zákazník dá službu na odborné posúdenie určenej osobe uvedenej v doklade o vybavení reklamácie, náklady odborného posúdenia služby, ako aj všetky ostatné s tým súvisiace účelne vynaložené náklady znáša prenajímateľ bez ohľadu na výsledok odborného posúdenia. Ak zákazník odborným posúdením preukáže zodpovednosť prenajímateľa za reklamovanú chybu, môže reklamáciu uplatniť znova. Prevádzkovateľ je povinný zákazníkovi uhradiť do 14 dní odo dňa znova uplatnenej reklamácie všetky náklady vynaložené na odborné posúdenie služby, ako aj všetky s tým súvisiace účelne vynaložené náklady. Znova uplatnenú reklamáciu nemožno zamietnuť.
• The customer does not have the right to file a claim for faults of which the lessor was informed at the time of the conclusion of the contract, or of which, taking into account the circumstances under which the contract was concluded, they must have known.
• The renter can always provide the customer with a new service instead of removing the defect, if this does not cause serious difficulties for the customer.
• The right to/from making a claim with the lessor expires:
  • if the customer does not prove that the conclusion of the contract with the renter,
  • by not notifying the customer of obvious errors after inspection of the rental, which they are obliged to do without undue delay after taking over the object of the lease for use,
  • by damage to the rental object caused by the customer,
  • inappropriate treatment or service of the rental object (in violation of these GTC),
  • by damage to the object of the rent due to unavoidable and/or unforeseeable events,
  • by damage to the object of the rent through accidental destruction and accidental deterioration or force majeure or
  • unauthorized interference with the rented item by the customer or any other unauthorized person
• The renter is obliged to handle the complaint and terminate the complaint procedure in one of the ways according to point 1 or 2 of this article (or in one of the ways according to § 622 or § 721 of the Civil Code or by justifying rejection.
• The renter is obliged to issue a written document to the customer about the method of determining the method of handling the claim and the handling of the claim, no later than 30 days from the day of the claim through the postal or courier service provider, or via e-mail.
• Complaint handling applies only to faults listed in the complaint form.

Article IX.
Information for consumers

• The main features of the rental service (or the paid rental of bicycles and accessories for an agreed period) are defined in these General Terms and Conditions, in particular in Article I. (Introductory provisions and definitions of terms), which provides the basic starting points and definitions of key terms, in Article II. (Subject of the contract), which expresses the essential features of the contract on the provision of bicycle rental services and accessories, in Article III. (Rent, payment conditions, deposit and its use), which defines the financial obligations regarding the provision of the rental company's services, and subsequently also in the other articles of these GTC, which define the other relevant characteristics of these services and the related conditions. Specific characteristics and technical parameters of the rental object, such as specific types and models of available bicycles, their features and accessories, are provided to the customer when concluding the contract during the reservati.
• The renter (MTBIKER.shop s. r. o., registered office: 916 33 Hrádok 225, ID number: 52 770 222) handles claims, suggestions, complaints, as well as accompanying operational communication, during work days, via e-mail address: pozicovna@mtbiker.sk, by phone at the number +421 2222 00 333, in writing at the address of its registered office: 225 Hrádok 916 33, or in person - at the office where the customer collected the leased object from the renter for use, or at the office where the customer is obliged to return the leased object according to the concluded contract, or possibly at another office, in which it is possible due to the nature of the rental company's service (in accordance to section 18, paragraph 2 of the Consumer Protection Act). The customer is obliged to verify in advance by phone, e-mail or any other suitable method the possibility of handling the complaint in another establishment (such as the establishment where the customer collected the rental object or is to return it to).
• As a rule, the renter handles complaints and suggestions in writing (unless it is possible or appropriate to handle the suggestion or complaint in person or verbally at the place of its acceptance) without undue delay, but no later than within 30 days from the date of acceptance. For more information about handling complaints, see the complaint procedure in Article VII. of these GTC.
• The total price of the rental, including all applicable taxes and fees, is clearly communicated to the customer when concluding the contract during the online booking process in the online rental. The price is governed by the renter's current price list. The amount of the deposit is also governed by the renter's current price list and is clearly communicated to the customer as part of the reservation process. More detailed rights and obligations regarding payments, rent, payment terms, deposit and its use are regulated in Article I. (Introductory provisions and definitions of terms - see the definition of the term "payment") of these General Terms and Conditions and in Article III. (Rent, payment terms, deposit and its use) of these GTC.
• The delivery conditions and the period until which the renter undertakes to provide the rental service in relation to the customer's chosen rental item are specified when concluding the contract through the online rental reservation system. The delivery conditions are further specified in Article IV. (Delivery conditions) of these GTC.
• Instructions on the lessor's responsibility for service defects according to the general regulations can be found in the Complaints Procedure (see in particular the provisions of points 1 and 2 of the Complaints Procedure, in Article VII of these GTC)
• More detailed information about the duration of the concluded contract can be found in Article V of these General Terms and Conditions.
• More information regarding the obligation to pay a deposit, or refundable deposits are found in Article III. of these GTC

Alternative dispute resolution

• The consumer is entitled to contact the renter with a request for correction if they are not satisfied with the way in which the renter handled their complaint or if they believe that the renter has violated their rights. If the renter responds negatively to such a request, or does not respond to it within 30 days from the date of its sending, the service user has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity. Subjects of alternative dispute resolution are authorities and authorized legal entities pursuant to § 3 of Act no. 391/2015 Coll. on the alternative resolution of consumer disputes, namely the supervisory authority (Slovak Trade Inspection), while the service user is entitled to choose the subject of the alternative resolution of consumer disputes to which he will turn. E-mail contact for the lessor (used for these purposes): is pozicovna@mtbiker.sk. When submitting a proposal, the consumer proceeds in accordance with § 12 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes. Alternative dispute resolution can be used to settle a dispute between a consumer (or customer) and the renter resulting from a consumer contract, or related to the consumer contract. The value of the dispute, which is settled by alternative dispute resolution, must exceed the amount of 20 euro. The subject of alternative dispute resolution may demand from the user of the service, or the customer, a fee for initiating an alternative dispute resolution of no more than five euro, including value added tax, first at the same time as sending a notification about the initiation of an alternative dispute resolution.
• Users of the Services are entitled to use the online dispute resolution platform ("ODR") to resolve their disputes in the language of their choice. The user of the service can use the ODR platform for an alternative resolution of their dispute, which is available on the website: ec.europa.eu/consumers/odr. When submitting a submission to the ODR platform, the service user fills out an electronic complaint form. The submitted information must be sufficient to determine the relevant online alternative dispute resolution entity. The service user can attach documents to support their complaint.

Information regarding withdrawal from the concluded contract

• Until the moment of taking over the item of the rent from the renter, the customer is entitled to unilaterally withdraw from the concluded contract in the form of cancellation of the reservation, which is carried out in the manner specified in Article I of these General Terms and Conditions, even without giving a reason, under the following conditions:
  For the purposes of these GTC, the term "reservation cancellation" means the process that allows the customer (lessee) to withdraw from the reservation of the object of rent before taking it over physically. The following rules define the conditions and procedure for cancelling a reservation:
  • cancellation notification : the lessee is obliged to inform the renter about the cancellation of the reservation as soon as possible, ideally in advance and without unnecessary delay. Communication should take place through established contact methods, such as e-mail, telephone or through the designated functionalities of the web rental (if they exist). The customer is entitled to cancel the reservation using the form intended for this or informally - in the form of a simple notification to the lessor in the sense of the provisions of this paragraph.
  • failure to show up for collection: in the event that the lessee does not show up at the agreed place of handover and collection of the leased item on the specified date and does not inform the renter of the reasons (for the purpose of a possible agreement on changing the delivery conditions, or moving the agreed date of handover and collection), it is treated as if the lessee withdraws from the contract and the reservation is forfeited.
  • absence of cancellation fees: no cancellation fee is charged for cancelling a reservation.
• The customer, by taking over the subject of the lease for use through the protocol according to Article IV. of these GTC declares that a) they agree to the start of providing the service of paid use of the leased object during the agreed rental period in the sense of the concluded contract and these General Terms and Conditions, and at the same time that they have been properly informed that by expressing this consent they lose the right to withdraw from the contract after full provision service - if it has been fully provided. By concluding the contract, the lessee acquires the right to use the object of the lease for the agreed-upon fee, and it is up to the lessee to what extent they use this right (from a time point of view), or exhaust. We consider that the services according to these GTC are, in consideration of the above, considered to be fully provided at the moment of handing over the object of the lease for use to the lessee.
• When withdrawing from the contract, the consumer bears the costs of returning the leased object to the renter, just as in the case of returning the leased object after the end of the lease (for the avoidance of doubt, it is stated here that these are also the costs of returning the leased object, which due to its nature cannot be returned via post).
• In the event that the customer, despite their declaration and consent, withdraws from the contract within 14 days from the date of conclusion of the contract and at the same time after the start of the provision of the service during the protocol acceptance of the object of the lease according to point 11 of this article, they are obliged to pay the renter only the price for the actual service provided until the day of delivery notice of withdrawal from the contract to the renter.
• Instruction on exercising the consumer's right to withdraw from the contract (summary):
  Right to withdraw from the contract:

  You have the right to cancel the reservation free of charge or withdraw from this contract without giving a reason within 14 days.

  The period for withdrawing from the contract expires after 14 days from the date of conclusion of the contract.

  When exercising the right to withdraw from the contract, inform us of your decision to withdraw from this contract by a clear statement (for example, by letter sent by post, fax or e-mail) at the address: MTBIKER.shop s. r. o., registered office: 916 33 Hrádok 225, ID number: 52 770 222, email: pozicovna@mtbiker.sk num.: +421 2222 00 333. For this purpose, you can use the sample form for withdrawing from the contract, which we handed over or sent to you.

  The withdrawal period is preserved if you send a notice of exercise of the right to withdraw from the contract before the withdrawal period expires.

  Consequences of withdrawal from the contract:

  After withdrawing from the contract, we will return all payments that you made in connection with the conclusion of the contract, especially the rental fee, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest standard delivery method we offer. Payments will be returned to you without undue delay, at the latest within 14 days from the day we receive your notice of withdrawal from this contract. Their payment will be made in the same way that you used for your payment, if you did not expressly agree to another payment method, without charging any additional fees.

  Payment will be made to you only after delivery of the rental item back to our address or after presentation of a document proving the return of the goods, whichever occurs first..

  Send the rental item back to us or bring it to our address. You bear the direct costs of returning the rental item.

  You are only responsible for any reduction in the value of the rental item as a result of handling it in a way other than what is necessary to determine the nature, properties and functionality of the goods.

  If you requested the start of the provision of services during the period for withdrawal from the contract, you are obliged to pay us the price for the services actually provided until the day when you notified us of your decision to withdraw from this contract.

Article X.
Final provisions

• The renter reserves the right to unilaterally change these GTC. The obligation of written notification of changes in these terms is fulfilled by placing or by publishing the amended version of these General Terms and Conditions on the web platform of the rental .
• The relations between renter and customer, unedited by these GTC, the following relevant Provisions of the Civil Code apply. Act no. 22/2004 Coll. on electronic commerce and on amendments to Act no. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act no. 284/2002 Coll. as amended, Act no. 250/2007 Coll. on consumer protection and on the amendment of Act of the Slovak National Council No. 372/1990 Coll. on offences as amended, Act no. 18/2018 Coll. on the protection of personal data and Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws.
• These General Terms and Conditions become valid and effective on: 01.05.2024.